Last updated: 08-06-2025
This Privacy Policy explains how CountryLet, based at 33 Abbeygreen, Lesmahagow, Lanark ML11 0EQ, collects, uses, and protects your personal information when you use our website https://countrylet.com or contact us by email, phone, or through our online forms.
If you have any questions about this policy or how your data is handled, you can contact us at:
📧 info@countrylet.com
1. What Information We Collect
We may collect and process the following personal data:
- Contact details: Name, email address, phone number, and any other information you submit via our contact forms.
- Property enquiry details: Specific information about your rental preferences or property interests.
- Technical data: IP address, browser type, pages visited, and interaction with our website — collected through cookies and tracking tools like Google Analytics and social media pixels (e.g. Facebook Pixel).
2. How We Use Your Information
We use your data for the following purposes:
- To respond to your enquiries and provide requested services.
- To manage property viewings, tenancy applications, and communication.
- To improve the website’s functionality and user experience.
- For marketing and analytics, including targeted social media advertising (only where legally permitted).
- To comply with legal obligations.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent: When you actively provide your details (e.g. submitting a form).
- Contract: When processing is necessary for the performance of a service or tenancy agreement.
- Legitimate interest: For basic analytics, improving services, and marketing (where privacy impact is minimal).
- Legal obligation: To comply with applicable laws and regulations.
4. Cookies and Tracking
Our website uses cookies to:
- Remember user preferences
- Analyse site traffic (Google Analytics)
- Measure advertising effectiveness (Facebook, etc.)
You can manage cookie preferences via your browser settings or through our website’s cookie banner. See our Cookie Policy for more details.
5. Data Sharing
We do not sell your personal data. We may share it with:
- Trusted third-party service providers (e.g. analytics platforms, hosting providers)
- Legal or regulatory bodies if required
- Other parties involved in the rental process (e.g. property owners, referencing agencies)
All third parties are required to process your data in accordance with data protection laws.
6. How Long We Keep Your Data
We retain your personal information only for as long as necessary to:
- Fulfil the purposes we collected it for
- Meet legal or regulatory requirements
- Resolve disputes and enforce agreements
For example, enquiries submitted via our forms are stored securely and reviewed periodically.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure (the “right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email us at info@countrylet.com
8. Data Security
We are committed to protecting your personal data. We have implemented appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted here, with the updated date at the top of the page.